Assertiveness skills

Being assertive is being clear about your opinions, wants and feelings so that they are understood by others. Assertiveness also means knowing how to interact and negotiate so that yours and others’ views are given fair and considerate treatment. It is an essential skill for work and life. Assertiveness training provides individuals with the skills and knowledge to enable them to communicate more confidently and effectively, using assertive behaviour techniques.

SkillsPlus Assertiveness skills training strikes a balance between being too soft (accommodating) and too hard (aggressive), is intended to help you interact more effectively with colleagues, managers, clients and with everyday transactions. Learning in a practical and supportive environment you will be able to practice techniques and methods which will have an immediate impact on your work and your life. This interactive course aims to address the question. This program is ideally suited for people who must communicate rules, regulations, and standards on a regular basis. The workshop will provide them with techniques for speaking with authority while remaining calm, collected and professional.

What will you learn in this course?

• Explain what assertiveness is and its use in business
• Enhance the ability to make requests and state views clearly and assertively
• Recognise the three main categories of behaviour, their advantages, disadvantages, and best practices to respond to those
• Develop the awareness of the best way to voice your ideas and opinions
• Take a positive approach in communicating more effectively
• Apply techniques for handling difficult situations and people
• Improve your self-esteem and the confidence to say ‘no’ to unreasonable requests
• Apply best words to use to get the most out of interactions with others
• Understand how to use tools to develop better working relationships with colleagues and managers
• Follow a set process for approaching situations in an assertive manner
• Apply a wide range of assertiveness techniques to become more assertive in the workplace
• Create an action plan to build on your new assertiveness skills going forward

Who is this course for?

Professionals that need to develop their assertiveness skills and improve communication with others. Ideal for people looking to take more control of their working and personal life. The training includes techniques and strategies to help delegates become more confident and assertive to achieve their desired outcome, when communicating with others.

Learning methodology

• Face to face or webinar
• Group discussions
• Individual and team activities
• Case studies & Practical activities
• Role plays
• Projects
• Video recording/play back