Conflict Management

Conflict is a natural element of any organisation, and more so if it is a democratic organisation where independent thinking is encouraged. All conflict is not necessarily unhealthy, but the energy consumed by all kinds of conflict ought to be channeled positively for furthering the organisational objectives. Resolving conflict involves communicating effectively and reaching a compromise. Ignoring opposition eventually takes its toll both mentally and physically. Positive conflict resolution in a team results in better long-term team dynamics.

What will you learn in this course?

• Identify and manage the resolution of personal conflict between individuals or teams
• Recognise your own preferred way of dealing with conflict and the impact you have
• How to settle workplace conflict and quickly restore harmony
• When in conflict – know when to compromise and when to stand firm
• Distinguish “reasons” from “excuses” and have a different policy for each
• Use the correct level of assertiveness, the proper use of voice tones and body language
• How to use praise and appreciation to immediately reinforce any positive changes
• Recognise and understand the nature of conflict and different styles
• Understand conflict and its impact on the individual, team and organisation
• Identify different types of conflict
• Describe the stages of conflict
• Apply skills on how to recognise and prevent conflict
• Increase the knowledge about the different conflict management style

Who is this course for?

Anyone who experiences or has experienced workplace conflict between another colleague or colleagues that they manage. Aimed at managers and team leaders, the conflict resolution course provides the skills, knowledge, and confidence to effectively manage and turn around conflict situations in the workplace, in a clear, assertive and constructive manner.

Learning methodology 

• Face to face or webinar
• Group discussions
• Individual and team activities
• Individual test
• Case studies
• Practical activities
• Role plays
• Small projects
• Video recording/play back
• Individual action plans