The most effective leaders actively seek feedback to enhance their performance. Feedback works best when it relates to a specific goal. Establishing employee performance expectations and goals before work begins is the key to providing tangible, objective, and powerful feedback. Feedback or Criticism is not only inexpensive, influential and authoritative but also the widely used management device that professionals have at disposal. Feedback is influential since it shows the pathway for improvement
What will you learn in this course?
- Understand your own feedback style and the impact you have on others
- Learn how different communication styles affect feedback
- Apply guidelines for giving and receiving effective feedback in business
- Develop a ‘receiving feedback mindset’ across the organization
- Understand the norms of giving and receiving feedback across cultures
- Know how to deliver negative feedback with empathy
- Best practices to handle difficult conversations; successfully manage employee resistance
- Improve your active listening skills and ability to control your emotions in communication
- Importance of non-verbal message in communication
- Develop an effective feedback model: Participant Input and Agreement
- How to use feedback as an engagement tool?
Who is this course for?
Professionals of all levels in the organization who are giving and receiving feedback.
- Face to face or webinar
- Group discussions
- Individual and team activities
- Individual test
- Case studies
- Practical activities
- Role plays
- Small projects
- Video recording/play back
- Individual action plan