Negotiation skills

“Explain the value and justify the cost - People don’t mind paying; they just don’t like to overpay.”

Negotiation is essential everywhere. It is not only the corporates where negotiation is important but also in our daily life. Contrary to what some believe, negotiation skills are not about beating the opposition out of the other party. In fact, the best negotiators are ones who can create win-win situations, in which everyone walks out thinking that the deal is a good one.

SkillsPlus Negotiation course will give you the confidence and skills to be able to plan and implement a successful negotiation. You will be able to recognise manipulative tactics, and deal with them, and you will be better able to find creative solutions that lead to a win: win outcome.

What will you learn in this course?

  • Introduction to good negotiation skills in all human interactions
  • Develop ability to read personalities and know how to communicate with them
  • Enabling anyone to resolve any conflict by finding the win-win
  • Successful negotiation techniques to close the sales
  • Know how to handle objections and win the negotiator on your side
  • Explain how to choose a negotiation strategy based on relationship and results
  • Four steps in the negotiation process.
  • Define your BATNA (best alternative to a negotiation agreement)
  • Define WATNA (worst alternative to a negotiation agreement)
  • Define WAP (walk away point)
  • Define ZOPA (zone of possible agreement)
  • Leaving a great first impression
  • Enabling anyone to resolve any conflict by finding the win-wi

Who is this course for?

Designed for anyone whose work involves negotiation or persuasion – with individuals or in groups. Works with people from all sectors including the public sector, voluntary sector, corporate sector, and private sector. Sales representatives, managers, team leaders, executives and professionals who are looking forward to improving their negotiation skills

Learning methodology

  • Face to face or webinar
  • Group discussions
  • Individual and team activities
  • Individual test
  • Case studies
  • Practical activities
  • Role plays
  • Small projects
  • Video recording/play back
  • Individual action plans