Listening is key to all effective communication. Good listening skills can lead to better customer satisfaction, greater productivity with fewer mistakes, and increased sharing of information that in turn can lead to more creative and innovative work. Many successful leaders and entrepreneurs credit their success to effective listening skills.
SkillsPlus Active Listening training course teaches you crucial skills like how to how to listen attentively, how to show real interest, how to understand what you have heard and how to respond appropriately. This course touches on body language as well as specific types of questioning techniques. After learning and implementing these techniques you will become a more effective communicator in all situations.
What will you learn in this course?
Who is this course for?
Professionals looking to improve their communication skills at work through developing their listening skills, anybody including senior managers who want to improve employee relationships. whose success depends on ability to listen, understand and communicate clearly, influence, motivate and create positive relationships with internal and external clients.