Active Listening Skills

“Of all the skills of leadership, listening is the most valuable — and one of the least understood. Most captains of industry listen only sometimes, and they remain ordinary leaders. But a few, the great ones, never stop listening. That's how they get word before anyone else of unseen problems and opportunities.”

Listening is key to all effective communication. Good listening skills can lead to better customer satisfaction, greater productivity with fewer mistakes, and increased sharing of information that in turn can lead to more creative and innovative work. Many successful leaders and entrepreneurs credit their success to effective listening skills.

SkillsPlus Active Listening training course teaches you crucial skills like how to how to listen attentively, how to show real interest, how to understand what you have heard and how to respond appropriately. This course touches on body language as well as specific types of questioning techniques.  After learning and implementing these techniques you will become a more effective communicator in all situations.

What will you learn in this course?

  • Define active listening and its components
  • Understand the difference between ‘listening’ and ‘hearing’
  • Enhance and apply the knowledge and the techniques of effective listening
  • Comprehend the three types of listening
  • Recognize the communication process and increase the awareness of communication behaviours
  • Recognize and overcome the barriers of listening
  • Importance of body language in active listening process
  • Importance of acceptance and ability to paraphrase and restate for clarification
  • Apply the new skills actively and to reduce misunderstanding and conflicts in the working environment
  • Understand the questioning techniques and impact on active listening
  • Shape your language so that others know you are listening actively
  • Listening with the big picture in mind
  • Achieving success with proactive language and attitude

Who is this course for?

Professionals looking to improve their communication skills at work through developing their listening skills, anybody including senior managers who want to improve employee relationships. whose success depends on ability to listen, understand and communicate clearly, influence, motivate and create positive relationships with internal and external clients.

Learning methodology

  • Face to face or webinar
  • Group discussions
  • Individual and team activities
  • Individual test
  • Case studies
  • Practical activities
  • Role plays
  • Small projects
  • Video recording/play back
  • Individual action plans