"The first step for bridging the communication gap is to better understand the other perspective."
“Communication is your ticket to success, if you pay attention and learn to do it effectively.”
“Too many of us fail to fulfill our needs because we say no rather than yes, yes when we should say no."
“There are always three speeches, for every one you actually gave. The one you practiced, the one you gave, and the one you wish you gave.”
“Of all the skills of leadership, listening is the most valuable — and one of the least understood. Most captains of industry listen only sometimes, and they remain ordinary leaders. But a few, the great ones, never stop listening. That's how they get word before anyone else of unseen problems and opportunities.”