“Ask any successful leader how they achieve their goals while battling a diary full of commitments, a flood of emails and requests for their time, and most will say they couldn't do it without their personal assistant.”
“The administration affects the everyday life of the common person.”
"It takes twenty years to build reputation and it takes five minutes to ruin it. If you think about it, you will do things differently."
“Customer service is an opportunity to exceed your customer's expectations."
“A leader’s first priority is to create an environment where others can do these things and that cannot happen if they are not having effective meetings.”
“Give me six hours to chop down a tree and I will spend the first four sharpening the axe.”