Business Etiquette and Ethics

Proper etiquette sets a tone for clients and customers that the business has a productive and successful environment, and the impression created when everyone displays professional manners helps the company’s profitability. Business etiquette is an integral part of different countries’ and regions’ business culture. Etiquette encompasses the prescriptive elements of culture—the things people are expected to do and say, or to avoid doing and saying. Good business etiquette is a valuable skill-set that will make you stand out from others, enhance your chances at success and help you land that dream job.

SkillsPlus Business Etiquette and Ethics course is designed to be interactive and participatory and includes various learning tools to enable the participants to operate effectively and efficiently in a multifunctional environment. The course is built on four learning pillars: concept learning (lectures and presentations), role playing (group exercises), experience sharing (roundtable discussions) and exposure to real world problems and policy choices confronting delegates.

What will you learn in this course?

• Understand why business etiquette matters and how to improve business etiquette culture
• Understand the three components of business etiquette – appearance, communication, and the behaviour
• Improving telephone skills
• Match the type of communication with the appropriate method
• Know how to make a great first impression and know the professional dress codes
• Understand how to read body language
• Develop ability to profile people in business and the ability to deal with different people
• Handle office documents and a diary with appropriate confidentiality
• Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people; Know how to behave in business social contexts
• Explore do’s and don’ts of business writing etiquette

Who is this course for?

Professionals in business who are exposed and all those whose position requires dealing and interacting with important persons in both government and private sectors. representatives of the company, team leaders, managers, executives, directors. public relations professionals, event’s organisers, personal assistants, and employees in the hospitality business.

Delivery method

• Face to face or webinar
• Group discussions
• Individual and team activities
• Individual test
• Case studies
• Practical activities
• Role plays
• Small projects
• Video recording/play back