Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefiting from confrontation because you can now manage difficult people and situations with ease. In ideal world difficult behaviours would not be tolerated at work. We face challenging people all the time. Success comes from understanding how we behave, as well as how we can influence others. This training course provides you with an opportunity to plan and practice your situational management skills, so you feel empowered to handle any workplace conflict
Success comes from understanding how we behave, as well as how we can influence others. If difficult interactions are necessary, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. Often, we will also have more meaningful and significant conversations. In this workshop, you will learn how to turn difficult situations into opportunities for growth.
What will you learn in this course?
Who is this course for?
Individuals who have direct experience of working with difficult people who wish to develop their skills further. This course will consider the psychology of difficult people and provide opportunities throughout the workshop and guided roleplaying to put the techniques into practice.