Good customer service relates to the service you and your employees provide before, during and after a purchase. Focusing on the customer experience isn’t just the latest trend — it’s also smart business. It turns out that making every touchpoint great doesn’t just make customers love you; it can also increase your profits.
SkillsPlus workshop covers all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioural and communication skills to the right attitude, and including specific methods to analyse and improve the customer service provided, we cover it all in a straight forward and effective manner that will help participants ensure customer satisfaction and delight in the most challenging situations.
What will you learn in this course?
Who is this course for?
Professionals dealing with internal and external customers daily. Customer service representatives, technical and support personnel, account managers, credit and billing specialists as well as managers who want customer service training in order to strengthen their skills and train their staff.