Everyone has a boss as well as peers. To be successful, one must be able to work effectively with any or most of them. The essence of this process is influence. In all likelihood, to be successful at your job, you must be able to “sell” an idea or project, persuade co-workers or peers to provide support and/or resources, or get people to do something that they may not necessarily want or need to do. The ability to move others to achieve important objectives is most effective if you can find a way to couch it in terms where everyone wins (you, me, and the organization). An underlying principle of persuasion is that people expect reciprocity in the process. To be able to persuade effectively, you must create win-win trades when in difficult situations or when dealing with difficult individuals or groups.
What will you learn in this course?
Who is this course for?
Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs and create positive working relationships.