Having difficult conversations is an opportunity to build trust and respect. When we avoid difficult conversations the issue never has a chance to be resolved. We all have an inner voice that tells us when we need to have a difficult conversation with someone – a conversation that, if it took place, would improve life at the office for ourselves and for everyone else on our team. The consequence of not having that uncomfortable conversation is costly. Handling the difficult conversation requires skill and empathy, however it requires the courage to go ahead and do it. The more you get into the habit of facing these issues directly, the more skilful you will become at it.
SkillsPlus Managing Difficult Conversations, participants develop an understanding of where, when, why and how to conduct difficult conversations. The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of the interaction, so that they can achieve the desired outcome. It is a necessary skill in the management of human resources, handling of difficult customers and team management.
What will you learn in this course?
Who is this course for?
Managers, team members, owners and employees who need to conduct difficult conversations. Anyone who wants to develop skills to approach difficult conversations with confidence.