Problem solving and Decision making

“If I had 60 min to solve the problem, I would spend 55 minutes defining it and 5 minutes solving it!”

Problem solving and decision-making is a vital part of the business world. In any business, whether large or small, the conditions are never static, they are perceptively dynamic. When a manager plans or organises, orders or advises, approves or disapproves anything, he will have to move with the process of decision-making. In all managerial functions, decision-making is an indispensable accompaniment.

SkillsPlus Problem Solving and Decision Making will cover all these important thinking approaches. After understanding the thinking mechanisms, we will provide you with methods and tools that you will practice during the sessions and that can help you at work or in life, and from the most mundane situations to the most difficult or unusual ones.

What will you learn in this course?

  • Define and implement a structured problem-solving process
  • Learn how to accurately identify the real problem and to generate a wider variety of quality solutions
  • Distinguish root cause from a symptom
  • Work through the six steps of problem solving and decision making
  • Analyse and solve actual problems at work
  • Know how to apply different problem-solving and decision making tools
  • Learn valuable techniques and methodologies to expand your critical thinking ability
  • Avoid decision making mistakes
  • Ensure your decisions are aligned with your strategy
  • Make important decisions with the greatest likelihood of generating expected or desirable outcomes
  • Develop strategic approaches to problem solving and decision making
  • Identify strategic considerations in evaluating risks and implementing solutions
  • Enhance your abilities to minimize uncertainty and ris

Who is this course for?

Managers, supervisors and administrators who will benefit from better problem solving and decision-making skills, and business professionals who want to take their critical thinking to the next level by using both their experience and intuition to make the right moves and decisions. Senior managers who want practical tools and skills in leading staff members towards enhanced problem solving and decision-making techniques.

Learning methodology

  • Face to face or webinar
  • Group discussions
  • Individual and team activities
  • Individual test
  • Case studies
  • Practical activities
  • Role plays
  • Small projects
  • Video recording/play back
  • Individual action plan