Writing Policies and Procedures

“Good writing is clear thinking made visible.”

When you consider the different priorities in your business, you realise that you could spend endless hours creating rules for employees and helping them improve in their daily performance. At some point, however, it is important to step back and trust them to do their jobs. Well-written policies convey to employees what is expected of them, leaving you free to focus on other management priorities. Well-written policies and procedures allow employees to clearly understand their roles and responsibilities within predefined limits. Fear not, it’s never too late to take advantage of tools and techniques many of your competitors have and are using successfully to grow their business and market share.

SkillsPlus Writing Policies and Procedures course, you will present best practices for writing policies, procedures and supporting documentation to help you develop logical and easy-to-understand documents. 

What will you learn in this course?

  • Differentiate between a policy and a procedure
  • Understand the four steps of the policy and procedure development process: planning, analysis, research, and pre-writing
  • Know how to demonstrate good procedural writing style
  • Learn techniques to overcome resistance and to get your audience to read and use your policies and procedures
  • Understand the best practices when writing policies and procedures
  • Know how to conduct needs vs power analysis and apply it in the workplace
  • Illustrate the impact of non-compliance and build fully compliant procedures
  • Learn how to connect mission and vision with policy and procedures
  • Overcoming mistakes when writing policies and procedures
  • Policy and procedure improvement cycle
  • Improve the writing style and ‘tone of voice’
  • Developing effective policies and procedures ensuring every aspect is covered
  • Understand the legal role and importance of your documents

Who is this course for?

Human resource professionals, managers and supervisors, trainers and professionals in the organisation who are responsible in producing well-written policies and procedures.

Learning methodology

  • Face to face or webinar
  • Group discussions
  • Individual and team activities
  • Individual test
  • Case studies
  • Practical activities
  • Role plays
  • Small projects
  • Video recording/play bac