“The difference between the right word and the almost right word is the difference between lightning and a lightning bug."
“Of all the skills of leadership, listening is the most valuable — and one of the least understood. Most captains of industry listen only sometimes, and they remain ordinary leaders. But a few, the great ones, never stop listening. That's how they get word before anyone else of unseen problems and opportunities.”
“There are always three speeches, for every one you actually gave. The one you practiced, the one you gave, and the one you wish you gave.”
“Too many of us fail to fulfill our needs because we say no rather than yes, yes when we should say no."
"If you can't explain something simply, you do not understand it well enough."
“Soft skills get little respect, but it will make or break your career.”
“Strategy is not a consequence of planning, but the opposite: it is starting point.”
“Coaching is unlocking person’s potential to maximise their own performance. It is helping them to learn rather than teaching them.”
“No person will make a great business who wants to do it all himself or get all the credit.”
“Supervision is an opportunity to bring someone back to their own mind, to show them how good they can be.”
“Sometimes the most important conversations are the most difficult to engage in.”
“Explain the value and justify the cost - People don’t mind paying; they just don’t like to overpay.”